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ORDERING INSTRUCTIONS
We suggest using the on-line PayPal Shopping Cart System to place and pay for your order. This option will result in you receiving your order with the least delay. Phone Ordering is now available through our Store Front. Call (530) 477-1957 during store hours (11 AM to 7 PM Pacific Time) Monday through Saturday. Please have your credit card information including card billing zip code and card verification code ready. For each item, select a particular arrowhead form and material from the available OPTIONS. If you select "Artist Choice" for both options, you will receive an item already in stock selected by Dr. "Arizona".
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SHOPPING CART
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Otherwise, you may print out the appropriate PDF form
and send it to us with your check
to the following address:
Dr. Susan Gleason
Phoenix Obsidian Designs
144 Hughes Rd., Suite G
Grass Valley, CA 95945
or FAX
Your Purchase Order
to
1-801-934-5571
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ORDER FORM
(pdf, 68KB),
SPECIAL REQUEST ORDER FORM
(pdf, 57KB)
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PAYMENT INSTRUCTIONS
All orders must be prepaid. Payment through this website can be made using the available secure PayPal Shopping Cart System. Phone Ordering is now available through our Store Front. Call (530) 477-1957 during store hours (11 AM to 7 PM Pacific Time) Monday through Saturday. Please have your credit card information including card billing zip code and card verification code ready. Certified funds sent with your mail order are recommended as money orders or bank cashier's checks. If you send a check with your order, the personal check must include your name, address and daytime phone number. Shipping of orders paid for with personal checks will be delayed until confirmation of payment. Export funds are accepted in U.S. dollars only, except for on-line payments through PayPal. California Residents, please remember to add sales tax. If you are purchasing for resale, please provide us with your resale license number in order to receive a refund of this sales tax. Wholesale prices are available on some items, please inquire.
Make funds payable to PHOENIX OBSIDIAN DESIGNS.
Purchase Orders are only accepted from qualified sources. Please Contact Us before sending your purchase order by mail or fax.
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SHIPPING INSTRUCTIONS
Standard domestic shipping includes shipping charges, packaging, and other handling fees. Please include 10% of your total order for shipping costs (minimum $5). Orders containing a Flake Selection have a minimum shipping cost of $10. Using the PayPal Shopping Cart on this website may actually save you money on shipping with charges automatically calculated. International shipping will be based on actual or dimensional weight, whichever is greater (please inquire before ordering and specifically request a PayPal billing instead of using the Shopping Cart). Rush orders have an additional $5 to $15 fee and may not be available on all items (please inquire before ordering).
Please allow manufacturing time (not including shipping time):
4-6 weeks for stock items ("Artist's Choice")
6-8 weeks for custom items
(NOTE: Most simple orders will be shipped in 2 to 3 weeks if weather, health, and other factors permit it)
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RETURNS AND CORRECTIONS
Pack the item in a sturdy carton and seal with strong tape. We are not responsible for any returns in non-padded envelopes. For your protection, ship all returns prepaid and insured. Items must be received within ten working days of original shipping date in order to obtain a refund or correction. Refund amount will be minus actual initial shipping costs.
Send returns to
Phoenix Obsidian Designs
19563 McCourtney Rd.
Grass Valley, CA 95949
REPAIRS
Most of our jewelry and tools come with a limited one-year warranty. To return an item for repair, package it as a return and send it prepaid and insured. Describe the problem and allow 3-6 weeks after received for repair.
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